What is meant by soft skills?
Soft skills is the term associated with a person’s EQ which informs and characterizes a person’s relationships with others. Emotional Intelligence refers to a person’s
ability to perceive, control and evaluate emotions. The way we evaluate emotions is vital for a successful and positive work experience.
How would my staff benefit from soft skills training?
Most employees want to work for an emotionally intelligent manager and are more likely to stay with them during challenging and uncertain times. Employees who are emotionally intelligent are able to manage their stress, communicate and receive feedback in a positive way. These attributes contribute to more productive employees and the overall working environment.
Effective interpersonal communication is at last being recognized as the essential component in creating an atmosphere conducive to increased and efficient personnel performance.
Poor telephone manners, although frighteningly common, are just one of the areas in which verbal communication in the workplace falls horribly short. Whether you’re speaking to a client or customer, a subordinate, a colleague or a superior, you need to know what to say and how to say it in order, to get the desired response.
There are three steps to successful communication:
- The first is to know what you want.
- The second is to find out what the other person wants.
- The third is to discover how both of you can win.
Successful communication is communication that achieves the desired result.
A thought – George Bernard Shaw once said: “The danger in communication is the illusion that it has been accomplished”.
For more on our corporate soft skills training, feel free to contact us and we’ll be happy to provide you with more information.