How to manage conflict in the workplace

How to manage conflict in the workplace

Underlying many interpersonal conflicts are inaccurate assumptions that are not founded on facts. Conflict is a natural and very typical phenomenon in every type of human relationship and at every level. People get involved in conflicts because their interests or...
When call centre work becomes traumatic

When call centre work becomes traumatic

Do your clients phone in with shocking stories? A hijacking, an armed robbery or a horrific motor vehicle accident? Are your call centre agents upset by what they hear? This might be the case if you are operating an emergency services, insurance or medical aid call...