Hard Core Soft Skills

[su_mental_section title=”Assertiveness and Conflict Management”]
This training will focus on your own styles in communication, build effective listening and response and build skills to see the ‘big picture’ in communication. For most people conflict in the work place or home leaves them feeling frustrated, unheard, saddened and results in lose-lose outcomes. This training will focus on assertiveness skills which lead to win-win solutions. There is a focus on mastery of basic listening and communication skills, internalisation of an assertive communication style, development of conflict management skills, the examination of assertiveness issues – contrasted with aggression and submission, development and awareness of personal interactive styles, specific input on Assertiveness, Conflict Management and its communication context, greater self-awareness, transference of knowledge into the workplace and teach and practice containment skills.

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