Ever wondered what makes people successful? Many will say it is hard work, opportunities, knowledge and ability, but there is something far more important when it comes to building successful relationships and climbing up the corporate ladder. The qualities these people possess are seated in emotional intelligence and what is known as “soft skills”. More and more research is showing the importance companies place on soft skills. Management are seeing that, the people who yield the best results, is not due to technical ability (hard skills), but more the person’s attitude, approach to tasks and their engagement with others.